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Help with Papatel Free, our free international long distance service.

How to make a call with Papatel Free:

To make a free long distance call with Papatel Free you must press option 1 on Papatel's main phone menu.  After that, you will hear a brief message from our sponsors.  Just like radio and television, Papatel Free is free because it is ad-supported.  Listen to the message carefully, because it will tell you what digits you must press in order to continue with your free call.

Once you press those digits, you will hear the second part of the message, and then we'll ask you to dial the destination number, followed by the pound sign. To make an international call, you must dial 011, followed by the destination number and the pound sign.  Inside the United States and its territories, and to call Canada, the Dominican Republic or the English-speaking islands of the Caribbean, dial 1, followed by the destination number and the pound sign.

You will then hear how many minutes you can talk with the Papatel Free points you have, and we'll connect your call.

Once the person you called answers, tell them you are using Papatel Free and explain that every 5 minutes during your call, both of you will hear a sound, followed ten seconds later by another message.  You must both listen to it carefully and press the digits it indicates in order to continue your free call!

My Call is not going through. What can I do?

If your call is not going through, it is probably due to one of the following causes:

  • It could be that you didn't press the pound sign (#) after dialing your destination number,
  • or you didn't 011 before dialing an international number,
  • or you didn't dial 1 before dialing a number in the United States, its territories, Canada, the Dominican Republic or the English-speaking islands of the Caribbean,
  • or you didn't dial the country code or area code at the beginning of the destination number,
  • or you dialed the wrong number,
  • or the phone system's circuits are congested,
  • or you are in a location with bad reception,
  • or the person you called is simply not available and can't answer.
Please review these possibilities and try your call again.

How does Papatel Free points works?

Each week Papatel gives you 1000 points to call anywhere in the world, absolutely free.  Your points will convert to different amounts of minutes depending on the country and mobile network operator of the people you call.

At the beginning of each call, once you have dialed the number you are trying to reach, we'll tell you how many minutes you can talk for with the points that you have.  You can also easily check how many minutes your points will convert to by using the calculator here.

You can accumulate points in order to make longer phone calls, but the one thousand points we give you each week expire after 28 days, so use them before you lose them!  

What are referrals, how can I earn points referring friends?

Earn Papatel Free points Papatel Plus credit by referring your friends!  Just tell them to give us your account's phone number when they register on the web or by phone and we'll know that you referred them.  You can also refer all your email and social network contacts from our website's "Refer and Win" section. For each referral that makes two Papatel Free calls you'll get 1000 Papatel Free points.  And you'll get two dollars in Papatel Plus credit the first time one of your referrals buys that service and three dollars when they make their second purchase.  What are you waiting for? Tell everyone to join Papatel today!

What is Speed Dial, how can I use it?

If you want to dial your favorite phone numbers much quicker, you can assign each of them a number between 0 and 99 by speaking with one of our agents or going to your contact book here.  For example, if you assign the number 5 to your brother, you just have to dial 5 and then the pound sign and we'll connect your call.

And if you want to redial the last number you called, just dial zero twice and the pound sign (00#) and we'll connect you again.

Help with Papatel Plus, our premium international long distance service at the best rates

How to call with Papatel Plus?
To make a long distance call with Papatel Plus you must press option 2 on our main menu.  Once you do so we will ask you to dial the destination number, followed by the pound sign (#).

To make an international call, you must dial 011, followed by the destination number and the pound sign.  Inside the United States and its territories, and to call Canada, the Dominican Republic or the English-speaking islands of the Caribbean, dial 1, followed by the destination number and the pound sign

You will then hear how many minutes you can talk with the Papatel Plus credit you have, and we'll connect your call.

What are the Papatel Plus rates?

All Papatel Plus rates can be seen here. You can find the rates per minute for each destination, or calculate the value of any amount of minutes to any destination. You will also see how you can talk to the destination of your choice with your available Papatel Plus credit and your Papatel Free points

How can I recharge my Papatel Plus account by phone?

If your Papatel Plus account has already been activated, our main telephone menu will present you the option of recharging your account using our interactive system by pressing three.  The system will ask you to indicate how much credit you want to purchase.  The minimum per transaction is seven dollars and the daily maximum is 100 dollars.  For American Express cards, the minimum per transaction is twenty dollars.

If you already have credit cards stored in our database, the system will give you the option of using one of those.  If you wish to use a credit card whose data we haven't stored, the system will ask you for the credit card number, its expiration date, its security code, and the billing address zip code.  Remember you must press the pound sign (#) after entering each of those numbers.

To enter your credit card’s expiration date, press two digits for the month and then two digits for the year, followed by the pound sign.  For example, for May 2014, dial zero-five for the month and then one-four for the year.

The security code for your Visa or Master Card can be found on the back, just above your signature.  It’s the last three digits.  On your American Express, the security code is the four digits on the front, right above the credit card number.

You can also speak with a live sales agent and they will recharge your account.

How to always get 12% more credit free with our automatic recharge feature?

With Papatel's automatic recharge system, we will recharge the credit in your account every time it goes down to two dollars.  You'll save time because you won't have to call us or go to our website in order purchase more credit, and you'll save money too because you'll get 12% more credit free with each automatic recharge.  To sign up get in touch with one of our agents and let them know how much credit you want to purchase with each automatic recharge.

How can I transfer Papatel Plus Credit to my friends?

You can speak with one of our agents to transfer all or part of your Papatel Plus credit to another person in the United States or Canada.  You can also do it through your account management interface on our website.  This way you can transfer credit to your children, or even resell Papatel Plus to your friends who have no credit card.  They don't have to be registered with us when you make the transfer, only when they are about to make the first call.

Papatel Topup help. Our international mobile recharges service.

How to send credit to mobile phones in other countries with Papatel Topup?

With Papatel Topup you can recharge your friends  and family's mobile phones in other countries.

Just press 5 on our main phone menu to recharge via our interactive system, or speak with one of our agents and tell them the telephone number that you want to recharge.  You can also recharge here. We will let you know what options you have for the amount to send.  These options are determined by the mobile network carrier of the person you are sending recharge to.  Every day we send out SMS text messages announcing special recharge offers for different countries.  Take advantage of them to save even more!"

Which countries you can recharge mobile phones?

We currently offer Papatel Topup for the following countries: Bolivia, Brasil, Colombia, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Haití, Honduras, Jamaica, México, Nicaragua, Panamá, Perú, Uruguay and the United States.

What is the difference between Papatel Plus and Papatel Topup?

Papatel Plus is for when you want to call your loved ones abroad, Papatel Topup is for when you want them to call you.  Recharge their mobile phone and they will call you more often!

Help with Papatel Number. Your land line in the country you choose.

What is Papatel Number?

Papatel Number is a local phone number abroad which is connected with your mobile phone or landline in the U.S.  Choose the city and country where you want to have a Papatel Number, and when your friends and family there make a local call to that number, your phone in the U.S. rings and you can start talking.  To them it costs the same as any local call.  You pay a monthly fee which varies depending on the city and country where your Papatel Number is located and the plan you choose.  You can have as many Papatel Numbers in as many cities as you need.  Here you can check the account status for each of your Papatel Numbers, and the cost of getting a new one in a different city.

What are Papatel Number plans?

Papatel Number has 3 plans. With plan 1 you receive 5 dollars monthly in Papatel Plus credit, with the second 10 dollars and 20 dollars with the third one. That’s how you can call them with your Papatel Plus and they will call you to your Papatel Number. You will always be in touch with your family. Each plan cost depends on the country and the city were you want your Papatel Number to be installed.